We were very concerned that we seem to have upset a couple of intrepid Trip Advisers. We all try so hard to please! Sometimes we get very busy and when making everything freshly to order, we sometimes get a bit frazzled! We have also become quite a popular destination and people now often book tables in advance. However, we always keep tables available for passers by, but this is on a first come, first served basis and we don't impose time limits. We realise that we can't please everyone.....who can? But we are NEVER snooty or off-hand and only ever rude if someone is first rude to us! We love our business and have some lovely regular customers who have become friends over the years. When they come in we chat, but we never knowingly or deliberately ignore other customers. We are not Starbucks or MacDonalds (although one of the partners is).......we are a family business, trying to serve the best of everything in a pleasant and interesting tea room. We want people to enjoy their visit and come again regularly. Happily the vast majority of our customers agree with us. Thank you to all of you.